Overview
At Rhino Auto Care, we strive to provide high-quality car care products and ensure customer satisfaction. However, in the unlikely event that you receive a damaged product, we have a return and refund policy in place.
Eligibility for Returns
- A return request will only be accepted for products that are damaged upon delivery.
- The claim must be genuine and supported by unboxing video evidence clearly showing the damage.
- Any edited videos or photos will not be accepted. We have verification measures in place to detect alterations.
Return Process
- Report the Issue: Contact our customer support team within *48 hours of receiving the damaged product.
- Provide Video Evidence: Share an *unedited video of the product in its original packaging, highlighting the damage.
- Review & Approval: Our team will review the video and verify the authenticity of the claim.
- Return Instructions: If the claim is approved, we will provide return shipping details.
- Replacement or Refund: Once we receive the damaged product, we will either replace it or issue a refund, based on your preference.
Non-Eligible Cases
- Claims made without video proof.
- Edited or manipulated media evidence.
- Damage caused after delivery due to mishandling or misuse.
- Minor packaging dents that do not affect product usability.
Need help?
Contact us at rhinoautocares@gmail.com for questions related to refunds and returns.
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